Community Manager

About Lab42 

Lab42 is a best-in-class cross-platform game developer based in Leamington Spa, UK. Since our founding as a small indie studio, our headcount has grown into a team full of talented, experienced people supported by a veteran management team with backgrounds from SEGA, Codemasters and EA.

As well as working on our own IP, we also offer co-development services to a growing list of clients, including Paradox, SEGA and Curve Digital. We work on some of the best titles around, such as Call of Duty, Crusader Kings, Yakuza, Star Wars Racer and much more, without losing touch with the anti-crunch and people-first values our studio was founded upon.

As winners of the GI Biz Best Places to Work award for the past 2 years running, our studio benefits from a friendly, supportive and empowering team culture. We encourage professional growth, while maintaining a healthy work-life balance.

Lab42 is made up of a diverse mix of fantastic people, and we embrace all the elements that make our team unique. We’re an inclusive studio and welcome applications from qualified applicants of any background, regardless of race, age, disability, gender identity or neurodiversity.

About this role

As a Game Community Manager, you will be responsible for delivering communications and acting as a point of contact between the development team at Lab42, the publisher of your game and the community that play it. Your ultimate goals will be building a positive relationship between developers and players, engaging with the community and advocating for your game. 

The ideal candidate will be a social-media savvy, computer literate specialist with a strong understanding of the power of communities within the gaming sphere. You will have excellent communication skills, and a love for gaming and community building. You will be creative, outgoing and friendly, with bags of passion and enthusiasm. 

Your game is a strategic roleplaying game with deep and complex gameplay. As such, this role will suit someone who enjoys and understands layered gameplay and is excited to immerse themselves in the world of their game. 

In this role you will

  • Immerse yourself in the world of your game, learning how to speak your community's language.
  • Take ownership of your game's community and be their advocate.
  • Work closely with game developers and publishers, being the link between them and the community.
  • Engage with your game's community of players on forums and other social media sites.
  • Identify pain points and monitor community sentiment.
  • Respond to community feedback in a timely manner.
  • Compile reports for the development team.
  • Create inventive social media posts and community events.
  • Enjoy the creative freedom to find new and exciting ways to grow and delight your community.
  • To be successful you will have

  • 2+ years in a community management or social media related role
  • A passion for games and gaming culture
  • Strong written and verbal communication skills.
  • A solid understanding of standard Microsoft Office programs.
  • Strong knowledge of social media platforms including Forums, Twitter, Reddit and Twitch.
  • Experience streaming and engaging with an online audience.
  • Some technical knowledge of streaming setups and logistics is desirable.
  • What we offer:

    . Defined Annual Bonus Scheme
    . ULEV car scheme
    . Monthly allowance to spend on enhancing benefits        
    . Salary Sacrifice Pension
    . Flexible Working  
    . 21 days free-use holiday
    + your birthday off
    + 5 learning days including 1 volunteer day
    + a duvet day
    + Christmas shutdown from Christmas Eve to New Year
    + Bank Holidays
    + extra allowance accrued for longer service
    . Free dental insurance 
    . Life Assurance 4x Salary
    . Income Protection of 75% for 5 years           
    . Enhanced Mat/Paternity & Adoption pay
    . Employee Assistance Programme:
    . Help at Hand - Remote GP, Mental Health & Physio appointments
    . Free financial & home buying support consultations
    . Cycle to Work Scheme
    . Payroll Giving Scheme
    . Access to 4,000 Udemy Courses
    . Career Development Pathway  
    . Wrap Parties.
    . Project Completion Awards
    . Game/Creative Jams
    . Big Family Events
    . Studio social activities, e.g. running, board games, film, yoga, life drawing…
    . Prism – Sumo’s employee diversity focus group 
    . Free fruit and drinks in our studios
    . Employee Referral Bonus     
    . Relocation Support to the UK
    . Visa Sponsorship

    Why should you work at Lab42?  

    Lab42 was founded upon a people-first, anti-crunch culture, and we’ve stayed true to those values through all of our growth and success. Now part of the Sumo Digital family of studios, we enjoy all of the benefits and comradery of being part of a large games development organisation, without losing the friendly and flexible working environment that makes Lab42 a great place to work.

    As part of Lab42, you’ll be able to work on both original IPs and some of the biggest and best games around – without having to sleep at your desk! Instead, we encourage a harmonious work-life balance that allows you to spend time with family and friends, while still enjoying a career in an exciting industry.

    We believe in providing opportunities for internal career progression, and there is plenty of room to grow and fulfill your potential at Lab42. By prioritising the happiness and wellbeing of our staff, we have been joined by many industry veterans, and are proud to be a studio where people chose to stay, develop and grow through their Game Development careers.

    Submit your application

    General Candidate Questions

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